Man with Van Thamesmead Privacy Policy

This Privacy Policy explains how Man with Van Thamesmead collects, uses, stores and protects personal data relating to our customers and potential customers in the Thamesmead area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all services provided by Man with Van Thamesmead to customers in the area, whether enquiries and bookings are made online, by message or in person.

Who We Are

Man with Van Thamesmead is a local removals and transport service operating in and around the Thamesmead area. For the purposes of data protection law, we act as the data controller for the personal data we collect and use about our customers and prospective customers. This means we determine how and why your personal data is processed.

Personal Data We Collect

We only collect personal data that is relevant to arranging, providing and managing our man with a van and related services. The types of personal data we may collect include:

Identification and contact details, such as your full name, address, service addresses including collection and delivery locations, and general location details within the Thamesmead area.

Contact information, such as your preferred contact method and any other contact details you choose to provide to us when making an enquiry or booking.

Service and booking details, such as the date and time of your move or transport, details of items to be moved, any specific access instructions for properties, and information about any special requirements relating to the service.

Correspondence, such as messages, notes from telephone conversations and any other communications between you and Man with Van Thamesmead in relation to enquiries, quotes, bookings, complaints or feedback.

Payment and transaction details, such as the amount charged, payment status and limited payment method information. We do not store full card details; secure payment processing is handled by specialist payment processors.

Technical and usage information, such as basic information about how you interact with our online presence where applicable, including dates and times of enquiries or form submissions. We do not intentionally collect more data than is necessary for providing our services.

How We Collect Personal Data

We collect personal data directly from you when you contact Man with Van Thamesmead to request a quote, make a booking, amend an existing booking, or otherwise communicate with us. This can be done through online forms, communication platforms, or in person. We may also receive personal data about you when another person books a service on your behalf, for example when a family member, landlord or business arranges a move for you and provides us with your details.

Purposes and Lawful Bases for Processing

We process your personal data under one or more of the lawful bases permitted by the UK GDPR. The main purposes and legal bases are:

To provide our services. We use your identification, contact and service details to provide man with a van and related services that you request, including arranging bookings, planning routes and carrying out moves. The lawful basis is the performance of a contract or taking steps at your request prior to entering into a contract.

To manage customer relationships. We use your information to communicate with you about your booking, respond to enquiries, handle complaints and obtain feedback. The lawful basis is our legitimate interests in effectively managing our business and ensuring customer satisfaction, and where necessary the performance of our contract with you.

To handle payments and accounting. We process payment and transaction data to take payment for services, issue receipts and maintain accurate financial records. The lawful bases are performance of a contract and compliance with legal obligations, including tax and accounting requirements.

To ensure safety and security. We may use address and access information to plan safe routes and to comply with any relevant obligations concerning the safety of our staff, vehicles and customers. The lawful basis is our legitimate interests in running a safe and efficient business.

To comply with legal and regulatory requirements. We may process personal data where necessary to comply with obligations imposed by law, for example in relation to record-keeping, responding to lawful requests from authorities or defending legal claims. The lawful basis is compliance with legal obligations and our legitimate interests in protecting our rights.

Data Sharing and Processors

We do not sell your personal data. We only share your data where it is necessary for the purposes described in this Privacy Policy or where we are legally required to do so. Categories of recipients may include:

Service providers acting as data processors. These may include payment processing providers, providers of online booking or communication tools, providers of cloud storage and document management, and information technology support. These processors are only permitted to process your personal data in accordance with our written instructions and must protect your data in line with applicable data protection law.

Professional advisers. We may share limited personal data with accountants, legal advisers or insurers where reasonably necessary for accounting, legal or insurance purposes.

Authorities and regulators. We may disclose personal data when we are under a legal obligation to do so or where disclosure is necessary to protect our rights, the rights of others, or to assist with the detection or prevention of crime.

Whenever we use processors, we take appropriate steps to ensure they provide adequate safeguards for your personal data and that suitable data processing agreements are in place.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including for satisfying any legal, accounting or reporting requirements.

Customer and booking records are generally retained for a period that allows us to respond to queries, deal with potential disputes and meet our legal obligations. After this period, data will either be securely deleted or anonymised so that it can no longer be linked to an identifiable person.

In determining appropriate retention periods, we consider factors such as the nature of the services provided, the type and sensitivity of the personal data, the risk of harm from unauthorised use or disclosure, and any statutory requirements for record-keeping.

International Transfers

Where our use of cloud or technology service providers involves the transfer of personal data outside the United Kingdom, we ensure that appropriate safeguards are in place. These may include using providers located in countries that provide an adequate level of data protection or applying standard contractual clauses or equivalent safeguards approved by relevant authorities.

How We Protect Your Data

We take reasonable and proportionate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those members of staff and third parties who need it to perform their duties, using secure systems and applying appropriate data handling procedures.

Your Data Protection Rights

Under the UK GDPR, you have a number of rights in relation to your personal data held by Man with Van Thamesmead. These rights apply to all our customers and prospective customers in the Thamesmead area, subject to certain legal conditions and exemptions. Your rights include:

Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with certain information about how we use it.

Right to rectification. You have the right to request that we correct or complete any personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected or where you withdraw consent where consent was the lawful basis.

Right to restriction of processing. You may request that we restrict the processing of your data in certain situations, such as while we review a request to correct or object to the processing of your data.

Right to object. You have the right to object to processing carried out on the basis of our legitimate interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or where the processing is for the establishment, exercise or defence of legal claims.

Right to data portability. In certain cases, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller where this is technically feasible.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can try to resolve any issues directly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services or our data protection practices. Any changes will apply from the date we publish the revised policy. We recommend that you review this Privacy Policy periodically to remain informed about how we protect your personal data.