Man with Van Thamesmead Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Thamesmead provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Thamesmead, which provides removal and associated transport services.
1.2 "Customer" means the individual, business, or organisation that makes a booking with the Company.
1.3 "Services" means any removal, transport, loading, unloading, packing, or related services provided by the Company.
1.4 "Goods" means all personal effects, furniture, equipment, and any other items that are to be moved, transported, or otherwise handled by the Company.
1.5 "Booking" means a confirmed order for Services placed by the Customer and accepted by the Company.
1.6 "Service Area" means the locations in which the Company ordinarily operates, including Thamesmead and surrounding districts, as well as moves to and from other parts of the UK.
2. Scope of Services
2.1 The Company offers man and van services, domestic and small business removals, local and longer-distance moves within the UK, and related assistance such as loading and unloading, subject to availability.
2.2 The Company may, at its discretion, agree to provide additional services such as basic packing, dismantling or reassembly of furniture, or multiple trips, which may attract additional charges.
2.3 The Company does not provide specialist services such as the removal of heavy industrial machinery, large safes, or other items requiring specialist equipment, unless expressly agreed in writing in advance.
3. Booking Process
3.1 Bookings may be made by the Customer by contacting the Company and providing all requested information, including collection and delivery addresses, access details, dates and times, description of Goods, and any specific requirements.
3.2 The Customer must ensure that all information provided at the time of booking is complete and accurate. The Company will rely on this information to allocate vehicles, personnel, and time.
3.3 A Booking is only confirmed when the Company has accepted the booking details and, where required, received any deposit or advance payment specified by the Company.
3.4 The Company reserves the right to refuse a Booking at its absolute discretion, including where the proposed work falls outside its usual Service Area or operational capacity.
3.5 Any quotation provided by the Company is based on the information supplied by the Customer and is typically valid for a limited period stated by the Company. Quotations may be revised if the Customer's requirements change, access conditions differ from those described, or the volume or nature of Goods differs materially from that indicated at the time of quotation.
4. Customer Responsibilities
4.1 The Customer is responsible for ensuring that suitable access is available at both collection and delivery addresses, including adequate parking for the vehicle and safe access to the property.
4.2 The Customer must arrange any parking permits, dispensations, or authorisations required for loading and unloading. Any parking fines or penalties incurred as a result of insufficient permissions may be charged to the Customer.
4.3 The Customer must ensure that Goods are properly packed and prepared for transport, unless packing services have been agreed in advance. Fragile items should be securely wrapped, and boxes should be of a suitable strength.
4.4 The Customer is responsible for being present, or ensuring that a nominated representative is present, at both collection and delivery locations to supervise the move, provide instructions, and sign any required documentation.
4.5 The Customer must not request the Company to transport any Goods that are prohibited by law, hazardous, illegal, explosive, or otherwise dangerous, including but not limited to flammable liquids, gas cylinders, firearms, illegal substances, or live animals.
5. Payments and Charges
5.1 The Customer agrees to pay the charges quoted or otherwise agreed with the Company for the Services, together with any additional charges incurred under these Terms and Conditions.
5.2 Charges may be based on an hourly rate, a fixed price, or a combination, as stated by the Company at the time of Booking.
5.3 The Company may require a deposit or part payment at the time of Booking. The balance of any charges is payable in accordance with the payment terms notified to the Customer, which may include payment on completion of the job or in advance.
5.4 Payment methods acceptable to the Company will be communicated to the Customer. The Company is under no obligation to accept particular payment methods.
5.5 If payment is not made when due, the Company reserves the right to charge interest on any overdue amount at the statutory rate applicable to commercial debts or, in the case of consumer Customers, a reasonable rate reflecting the cost of late payment.
5.6 Where delays occur due to factors beyond the Company’s control, including but not limited to traffic, road closures, waiting for keys, or delays caused by third parties, additional waiting or labour charges may be applied at the Company’s standard rates.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a Booking, the Customer must notify the Company as soon as reasonably possible.
6.2 The Company may apply cancellation charges as follows, unless otherwise agreed in writing:
(a) If cancellation is made more than 48 hours before the agreed start time, no cancellation fee may be charged.
(b) If cancellation is made within 24 to 48 hours of the agreed start time, the Company may charge up to 50 percent of the quoted price.
(c) If cancellation is made less than 24 hours before the agreed start time, or if the Customer fails to be present and accessible at the agreed time, the Company may charge up to 100 percent of the quoted price.
6.3 If the Customer amends the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the changes but cannot guarantee availability. Additional charges may apply where the amendment results in increased time, distance, or resources.
6.4 The Company reserves the right to cancel a Booking or suspend performance of the Services where it is unable to safely or lawfully carry out the work, including but not limited to adverse weather conditions, unsafe access, or where the Goods include prohibited items. In such cases, the Company will, where reasonable, offer an alternative date or refund any sums paid for Services not provided, subject to reasonable deductions for costs incurred.
7. Liability and Limits
7.1 The Company will take reasonable care in handling and transporting the Customer’s Goods. However, the Company’s liability is subject to the limitations set out in this clause.
7.2 The Company will not be liable for loss or damage to Goods where such loss or damage arises from:
(a) the Customer’s failure to pack Goods properly, unless packing services were provided by the Company;
(b) defects in the Goods or their inherent vice, including wear and tear, deterioration, or pre-existing damage;
(c) handling Goods against the Company’s advice where the Customer has insisted on moving certain items despite a stated risk;
(d) events beyond the Company’s reasonable control, including but not limited to accidents on the road, criminal acts of third parties, or severe weather.
7.3 Unless otherwise agreed in writing, the Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable market value of the Goods up to a cap specified by the Company. It is the Customer’s responsibility to arrange adequate insurance for high-value items if necessary.
7.4 The Company shall not be liable for indirect or consequential losses, including loss of profit, loss of use, loss of opportunity, or any loss that is not a direct and foreseeable consequence of the Company’s actions.
7.5 The Company shall not be liable for any loss or damage arising from delays in collection or delivery, unless a specific delivery time has been guaranteed in writing and a premium for such guarantee has been agreed and paid.
7.6 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
8. Claims and Complaints
8.1 If the Customer believes that any Goods have been lost or damaged, or that the Services have not been provided with reasonable care and skill, the Customer must notify the Company as soon as reasonably practicable and, in any event, within a reasonable period after completion of the Services.
8.2 The Customer should provide full details of any alleged loss or damage, including photographs where possible and evidence of the item’s value.
8.3 The Company will investigate any properly notified claim or complaint and will endeavour to respond within a reasonable time. The Customer agrees to cooperate with any investigation, including by providing access to inspect any damaged items.
9. Waste and Disposal Regulations
9.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove items for disposal where this has been expressly agreed as part of the Services.
9.2 The Customer must not present general household waste, construction rubble, hazardous materials, or any other regulated waste for removal unless the Company has specifically agreed to carry such items and the necessary arrangements and charges have been put in place.
9.3 Where the Company agrees to remove items for disposal, the Customer confirms that they have the right to dispose of those items and that the items do not include hazardous or prohibited materials.
9.4 The Customer acknowledges that certain items must be disposed of at licensed facilities and may incur additional charges. This may include items such as refrigerators, freezers, electrical appliances, mattresses, or items containing restricted substances.
9.5 The Company reserves the right to refuse to carry or dispose of any items that, in its reasonable opinion, may breach waste regulations, pose a health and safety risk, or require specialist handling beyond the Company’s usual services.
10. Access, Parking and Property Protection
10.1 The Customer is responsible for protecting floors, walls, and fixtures where necessary, particularly in communal areas, stairwells, and newly decorated properties. The Company will act with reasonable care but is not responsible for normal scuffs or minor marks arising from the movement of large items in confined spaces.
10.2 If the Company reasonably believes that moving a particular item may cause material damage to the property or the item, the Company may refuse to move that item or may require the Customer to sign a disclaimer acknowledging the risk.
10.3 The Customer must ensure that all pathways, driveways, staircases, and entrances are clear and safe for use by the Company’s staff and vehicles.
11. Storage (if applicable)
11.1 Where the Company agrees to arrange or provide storage, the terms of storage, including charges, access arrangements, and notice periods, will be confirmed separately.
11.2 While Goods are in storage, the Customer remains responsible for maintaining appropriate insurance cover unless otherwise agreed in writing.
12. Data Protection and Privacy
12.1 The Company will collect and process personal information about the Customer for the purposes of managing bookings, providing Services, and administering payments, in accordance with applicable data protection legislation in the UK.
12.2 The Company will not sell the Customer’s personal data to third parties. Data may be shared with trusted partners or subcontractors solely where necessary for the performance of the Services or compliance with legal obligations.
13. Subcontracting
13.1 The Company may, at its discretion, subcontract all or part of the Services to another suitably qualified provider. In such cases, the Company will remain responsible to the Customer for the proper performance of the Services.
14. Amendments to Terms
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Booking unless changes are required by law or regulatory authority.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that, if the Customer is a consumer resident in another part of the United Kingdom, the Customer may also bring proceedings in their home jurisdiction as permitted by law.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.3 These Terms and Conditions, together with any written quotation or confirmation of Booking issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede all previous discussions, correspondence, or understandings.
